Cancellation & refund policy

Last updated: 26 October 2026

This policy applies to every booking made on iraava.com: stays, and the experiences you can book online. Both are paid for in full when they are booked, so cancelling one means refunding money — and a person, not a form, does that. Experiences have their own section below.

Before you have paid

  • Choosing dates, checking your trip and pressing Confirm and pay holds them for 20 minutes while you complete payment. Nothing is charged until the payment succeeds.
  • Close the payment window, or let the 20 minutes pass, and the hold lapses on its own. You can also release it yourself from the stay page. There is nothing to refund.

Cancelling a paid stay

  • Cancel it yourself, before the day of check-in. Press Cancel stay on the trip in My trips. You are shown exactly what comes back before you confirm, and the refund is issued straight away.
  • From the day of check-in, ask us. Once the stay has begun, message us from your account (Messages) or write to iraavastays@gmail.com with the booking number, and the team cancels it and refunds what the policy allows.
  • What comes back depends on the home’s cancellation policy. Each host chooses one of the five below for their home. It is shown on the stay page, again before you pay, in your confirmation email and on your trip — and the booking keeps the policy it was made under, even if the host changes it later.
  • A refund goes back to the card, UPI account or bank you paid from, and includes the same share of the service fee and of the GST charged.
  • If you simply do not arrive and have not written to us, the booking stands and is not refunded.

The five cancellation policies

Every cut-off is counted in whole days before check-in, in India time, from the day you ask us to cancel. A “night” is the date it begins.

  • Flexible. A full refund if you cancel before the day of check-in. On the day, or once the stay has begun, every night after the day you cancel is refunded; the night of that day is not.
  • Moderate. A full refund up to 5 days before check-in. After that, 50% of every night after the day you cancel.
  • Limited. A full refund up to 14 days before check-in, and 50% up to 7 days before. No refund after that.
  • Firm. A full refund up to 30 days before check-in, and 50% up to 7 days before. No refund after that.
  • Strict. A full refund within 48 hours of booking, if check-in is still 14 or more days away. Otherwise 50% up to 7 days before check-in, and no refund after that.

A home whose host has not chosen is Flexible. A booking made before hosts could choose (26 October 2026) is Flexible too — that was the rule it was sold on.

Changing your dates instead

  • You can move a paid stay yourself, from My trips, to any free dates of the same number of nights that come to the same total, up until the day the stay begins. Your payment carries over; nothing more is charged and nothing is refunded.
  • To make the stay longer or shorter, message us — a different number of nights is a different amount of money, and the team adjusts the payment with you.

If the host cannot host you

If a host cancels, or cannot provide the home you booked, you receive a full refund of everything you paid, whatever the home’s cancellation policy says, and the team helps you find another stay for the same dates where one exists.

Experiences

  • Before you have paid. Choosing a session and pressing Reserve and pay holds your places for 20 minutes while you complete payment. Press Let them go, or let the 20 minutes pass, and the hold lapses. Nothing is charged, and there is nothing to refund.
  • Ask us, and we cancel it. A paid experience is cancelled or changed by our team; there is no online rescheduling. Message us from your account (Messages) or write to iraavastays@gmail.com with the booking number.
  • Before the day of the session: a full refund, including the GST you paid, to the card, UPI account or bank you paid from.
  • On the day of the session, your places have been held back from other guests. Write to us anyway: the team looks at it with the guide or operator, and tells you plainly what can be refunded.
  • If you simply do not turn up and have not written to us, the booking stands and is not refunded.
  • If the session can’t run — because of the weather, for safety, or because the guide or operator cancels — you receive a full refund of everything you paid, or another session if one suits you.
  • If your payment reaches us after the hold has ended and the session has filled in the meantime, it is refunded in full automatically, and we email you.

How refunds reach you

  • Refunds are issued through Razorpay, the payment provider you paid through, back to the same payment method. We email you when it is issued.
  • Banks and card networks usually take 5–7 working days to show a refund; UPI is often faster. The refund email carries Razorpay’s refund reference, which your bank can use to trace it.

Something wrong at the property

If the home is not as listed, or something goes wrong during your stay, tell us as soon as you can — ideally while you are still there, so the host can put it right. Write to the address above or message us from your account. The team looks into it with the host, and may refund part or all of what you paid. A complaint that is not resolved to your satisfaction can be taken to our grievance officer.

Questions

iraavastays@gmail.com, or WhatsApp. The terms of service and the privacy policy sit alongside this page.