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The questions we get most

When is my booking confirmed?
The moment your payment goes through. While checkout is open your dates are held for 20 minutes so nobody else can take them; if the payment is not completed in that time, the hold lapses and the dates free up again.
When and how do I pay?
Once, in full, when you book — online through Razorpay, by UPI, card, netbanking or wallet. Your card and UPI details are entered on Razorpay's checkout; Iraava never sees or stores them.
Is GST included in the price?
For a stay, GST is added on top of each night's rate — 5% for a night up to ₹7,500, 18% above (a home with a higher weekend rate can have both in one stay). For an experience, it is added to the price at the rate shown on its booking panel. Either way it is shown as its own line at checkout, before you pay. Every charge is in Indian rupees — choosing another currency on the site changes what you read, not what you are charged.
Can I change my dates?
Yes, from My trips, up until the day your stay begins — to other free dates of the same number of nights that come to the same total (weekend nights can cost more). To make a stay longer or shorter, or to move it onto dates that price differently, message us.
Can I message my host?
Yes, once your stay is booked — from Messages in your account, or "Message host" on the trip in My trips. Your host, anyone co-hosting the home and the Iraava team can read the conversation, and it stays open until 14 days after check-out. A few homes are looked after by the Iraava team itself; for those, "Message host" opens your thread with us. To cancel, get a refund or change how long you stay, message the Iraava team rather than your host.
How do I cancel, and how am I refunded?
A paid booking can't be cancelled online. Message us from your account or write to iraavastays@gmail.com, and we will cancel it and refund you to your original payment method through Razorpay. Banks typically take 5–7 working days to show a Razorpay refund.
How do I cancel an experience?
Message us — an experience can't be changed or cancelled online. Ask before the day of the session and we refund it in full, GST included. On the day, or if you don't turn up, a refund isn't guaranteed. If a session can't run, you get a full refund or another session.
How long can I stay?
Up to 60 nights on a single booking — a home may set a minimum or a shorter maximum, shown on its page. For anything longer, message us — long stays are arranged rather than booked.
How do I review a stay?
The morning after you check out, we email you a link. Only the person who booked can review a stay, once, and reviews stay open for 14 days after check-out. Signed in, you can also open your reviews, which lists every stay you can still review.

Anything about how a stay works is in the terms, and what we do with your details is in the privacy policy.